Shipping Out Policy

All deliveries will be made on weekdays (Mon-Fri). We currently do not offer Saturday or Sunday delivery.

International Shipments

International Taxes, Duties, Fees, etc: Please Note: International orders are subject to destination country’s import duties and taxes which may have to be collected on delivery. Any additional taxes, duties or customs fees to be collected are the responsibility of the customer, not Knowm Inc. Be advised, refusal to pay these fees will result in your package being abandon and will not be refunded by Knowm Inc. For European customers this includes duty tax and VAT on total cost of product and shipping costs.

Knowm Inc. reserves the right to change the shipping cost of orders prior to shipment in order to reflect any changes due to system errors, miscalculated weights, changes in address or any other situation that may arise. Customers will be contacted in the event a shipping cost has to be changed and will be given the option to accept the cost or cancel the order to receive a full refund.

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. Knowm Inc. cannot legally mark any package(s) as a “Gift” in order to avoid customs and duties fees.

Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.

United States Postal Service International Shipping

International Importation Taxes, duties, fees, etc: When receiving an international shipment, your country may charge you for duties and importation taxes which USPS will collect upon delivery. YOU are responsible for paying these fees. To find out if your country charges these fees and what they might be, contact your local shipping agencies. Refusal to pay these fees will result in your package being abandoned by USPS and your money WILL NOT be refunded by Knowm Inc. You are abandoning your own property in customs by refusing to pay importation taxes, duties, fees, etc.

USPS deliveries often take 2-4 weeks to arrive and sometimes longer. Knowm Inc. is not responsible for delays in USPS delivery times.

PLEASE NOTE: USPS only guarantees shipment to your Country’s customs. After that point it is up to your local carrier to delivery your package. Knowm Inc. will not be held liable for packages lost after USPS delivers to your Country’s customs.

Lost Packages

Unfortunately sometimes packages go missing, if you believe your package has been lost by the selected carrier please contact us immediately via email: sales@knowm.org to begin to resolve the issue. In the event that your package has been lost by the carrier Knowm Inc. will file claim with said carrier and begin a trace to see if the package can be found (the trace can last anywhere from 8-60 days depending on circumstances). Once the process is complete and the carrier has confirmed the package is in fact lost we can send a replacement package or issue a refund for the order.

Please Note: Knowm Inc. will not send out a replacement package or issue a refund until the package is confirmed lost by the carrier. We understand certain circumstances will warrant having another order shipped out before the trace process is complete, in these cases we can take (or the customer can place) another order with us to be shipped out immediately. Once the trace comes back from the carrier at fault, and if the package is deemed lost we will then refund the original order in its entirety.